For the best viewing experience, please turn your phone to portrait mode.

Back to overview

Why is my balance zero with a new address?

If Lisk Hub shows a zero balance and a different wallet address, this is likely due to the passphrase being written incorrectly. In order to make sure the passphrase is correct, please follow these steps carefully:

  • Make sure your passphrase has exactly twelve words with exactly one space between each two words, so 11 spaces in total.
  • Verify your twelve words by going through the Mnemonic BIP39 Word List. All of the words should be exactly as on the list.
  • Make sure that there are no extra spaces before or after the twelve-word passphrase, or any hidden characters anywhere in it.
  • Copy the passphrase from the URL and paste into Lisk Hub.
  • If this does not work, reinstall Lisk Hub and try again.

If the above does not work, it is possible that, when setting up a passphrase, one or more words began with a capital letter. Please check different combinations, beginning with adding a capital letter at the beginning of the first word of your passphrase.

Written by Lisk - Updated Jan 10